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  • Will you be a ‘Winner’ or a ‘Loser’ in the new IoT future?

    A recent report from 451 Research analyses the 2018 trends in IoT and describes some of the potential ‘Winners’ and ‘Losers’. It also offers some pertinent advice for the telco industry.

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  • Artificial Intelligence set to transform the telecoms industry

    According to Huawei’s recently published Global Connectivity Index 2018, the evolution and widespread adoption of artificial intelligence will almost double the value of the digital economy to $23 trillion by 2025, breathing new life into traditional industries while creating new business opportunities.

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  • Customer experience is a mindset, not just a function of technology

    Investments in CEM solutions are an important factor for evolving customer service, but experience shows that these must be supported by the right culture. Technology is part of the solution, but on its own, it won’t effect change.

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