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5G technologies enable a key innovation that can drive rollout and adoption. The cost of deploying, however, mean that a slow spread of coverage can be expected – unless a more open regulatory environment can be created. Policy needs to be drafted to meet the needs of the real 5G users – businesses – so that rollout can be accelerated.

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Just under a half (42%) of all UK businesses have cancelled at least one digital transformation project, with each scrapped project costing on average nearly £500,000 – a significant cost burden for any company.

While 41% have completed some digital projects and 79% are prepared to change their business models to meet customer demands, the high cost of failure is putting nearly three quarters (69%) of organisations off further digital transformation.

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5G technology pervades CES 2018

Last week’s CES 2018 event, which is held annually in Las Vegas, is one of the tech industry’s most important showcases, providing a pointer towards the technology trends that are set to define the year ahead.

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An interesting lesson in customer service

Improving customer experience is a key goal across all industries and there’s been a good deal of innovation in the field over the last couple of years. Of course, mobile operators are trying to deliver better experiences to their customers and many have rushed to trumpet their investments in areas such as data analytics and customer experience management. Some of these have yielded positive results, but technology alone isn’t the answer. Rich analytics mean little if they can’t get the basics right, as we discovered when our provider invited me to participate in a satisfaction survey recently.

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