What does intelligent customer engagement mean? As usual, the answers come from outside our industry. New innovations may help but they are only part of the answer to delivering better customer service – and securing better business results.
Read on to learn more.
A new survey of 83 fixed and mobile operators and service providers found that process automation was considered the most important aspect of digital transformation for their company, closely followed by network virtualization.
A recent report, entitled ‘Wi-Fi Spectrum Needs Study’, from the Wi-Fi Alliance indicates that the increasing number of Wi-Fi devices, combined with growing demand for Wi-Fi connectivity, will mean that demand exceeds the existing available Wi-Fi spectrum capacity in the near future. It also suggests that, despite its first incarnation (IEEE 802.11) now being 20 years old, Wi-Fi will remain an essential and cutting-edge technology for many years to come.